You are not ready to pitch yet

​Imagine yourself at a bar, hundreds of people around you, celebrating, talking, toasting, and having fun. Among the entire crowd, you see a potential investor. You are ready to deliver your pitch, you did the research, and you have the facts, what is your next move?


Pitch like a sir?

We’ve read it several times; we need to have our elevator pitch ready for when it comes in handy. Is better to be safe than sorry. But the problem doesn’t stand in the speech you prepare day in and day out. That is only the end of the road. If you are lucky enough to deliver the message, you’d better be ready to do it – and you are probably not aware of how wrong that could go, if you don’t understand what you say is only 30% of what you are really saying.


I’m pretty sure that you’ve come up with that stat: 70% of our communication is non verbal. You might be wondering: what should I do with that information? During a workshop, ​Merrel Geana showcased a three step process you can follow to make sure you can deliver you message appropriately: Observation-Interpretation-Evaluation.

The strategy that Geana proposes is stepping back ant taking a pause when we are sending or receiving our messages. By becoming more conscious of our communication, we need to set pause buttons to understand we are not letting our emotions overflow and ruin our message. That moment is where we observe our body sensation, our flow of thoughts and the way we are judging the situation.

The second step is to interpret. You can use a wide variety of non-verbal and facial cues, since most of us don’t have that training, you can interpret your own signs. The advice from Geana is to remember that we interpret according to our cultural background, to our norms. By understanding your body reactions, you can deliver a better message and be calmer.

Cal Lightman

We can’t all be experts at micro-expressions

Finally, you need to evaluate. This is the key to success. The following list is a set of questions that you can practice in order to know how your communication is being perceived and how you were transmitting your message:

·         How did I get to the evaluation?

·         Is there something that I a doubt?

·         Would I have made another observation, interpretation or evaluation at another time, or in another mood?

·         Can I come up with three other reasons why this happened?

·         What are the underlying thoughts and worldviews I have that made me come to this interpretation?

Imagine yourself at a bar, your speech ready, you have practice this thousand of times.  You know 70% of what you are going to say is non-verbal, you are conscious about it. Now go in, and get that deal done!



Why should you Crowdfund as a marketer?

Before, there was only a few ways in which you could get your company started. You usually saved your money, or asked your parents. If you were really lucky, you might have inherited a huge amount of gold coins so you could get your business started. Now, the Internet has changed a lot of the business model and the way we create companies. As marketers, we should be aware of such changes, especially if we are working with social media.

Last week I was part of the organizing team of a conference by Indiegogo. I had to study a lot for the conference, and I have to thank Indiegogo’s disposition and insights. Furthermore, that event was the launching campaign for a project that I’m taking part of: Traqme. This is all related to marketing, I promise, stay with me while I pitch you the project.

Traqme is a platform that provides powerful insights for people with Diabetes. Through text messages, we can track and manage significant measurements of patients with Diabetes, and connect that information to caregivers and physicians. What drove me to the project was that it is not an app, everything is simpler, done by text messages. We remind them to measure blood sugar and capture the values. We transform these into insights and provide them in mobile and responsive forms. Check the project here:


Texting your way to a healthier you

This pitch goes to the core of this post, which is that the way in which we fund our companies has changes completely. Indiegogo’s Alisa Cordesius, Cause Manager, showed us the four most important steps to have a successful crowdfunding campaign:
1-Set up realistic goals – It’s all about knowing where you are going.

2-Have a pitch and a video – It looks nice, but every good video has to have a story.

3-Have perks – We all like gifts, but this is also promotion (from the four P’s, remember?)

4-Give updates – Never leave your backers unattended (or your customers for that matter). I got a comment on my Facebook wall saying that backers hate when you don’t let them know the stage of your product. (Thanks Francisco)

Don't forget your customers/backers

Don’t forget your customers/backers

All this are criteria that any marketer should be able to address day in and day out. That’s why I believe that marketing professionals should get more involved in these kinds of projects. Crowdfunding campaigns will teach us how to establish business KPI’s, leverage our networks, and, through traffic, generate bottom-line revenue. All of this, part of any good marketer’s basics.

If you were wondering– we do need help from you to achieve our goal. We reached our first milestone of $1,000 dollars yesterday. But we have a long way to go. We are changing the life of millions of patients with diabetes and you can help us – Traqme.

10 Google+ sins for CMO’s

There was one time where Google tried to have a successful launch of social networks. I was actually part of Google Wave and Google Buzz, two predecessors of Google Plus. These two weren’t really useful, and Google still had issues to figure the market and the dynamics of their platforms. Some years ago, critics said that Google+ was another flop by the company, now I can say that it is here to stay. As a side note – if you want to know about Google’s path through their social networks trial and error, read this Time article.

If you are a serious Digital Strategist and are not considering Google+ as part of your mix, you might be blinded by arrogance. More people are joining the social network – maybe through some not so ethical tactics from Google – nevertheless, it is happening.

Here are ten things you might be doing wrong with Google+:

You/your company doesn’t have a Google+ account

Three words to have an account – Search Ranking Optimization. The simple fact that you have an account won’t boost your rankings immediately, but it’ll help if you generate relevant content.

Relevant content, RELEVANT!

Relevant content, RELEVANT!


Your Google+ profile is not updated

I’ll quote Krista Bunskoek here:  “[without an updated profile]…you miss the opportunity to link back to it, reference it, and do all those kinds of things to raise your business profile, and SERP (search engine results page) ranking.”


Forget to post

I know: one more social network to manage, administer, create personas, strategize, post, etc. Nevertheless, don’t lose perspective on the big picture, if you post, you’ll increase the chances of getting better rankings.


Not add value – post relevant content

This is not exclusive to Google+, but especially if you are looking to improve your searchability (is this even a word? It should be….) post content that help your inbound marketing efforts.

Alien Google cartoon 1

Not build communities

One of the great features of Google+ is its community/groups. Either build your own thematic one, or join the conversation in other groups.


Sell, sell, sell

Don’t try to shove your product into the user’s throats just because you created a group, a profile, or joined a group. This is still a place to communicate and share with real people, don’t push you agenda. Listen and discuss first.


Don’t use hangouts

There is a great marketing potential for any brand or company willing to host weekly Hangouts. Use this feature.


Not optimize your posts

Google+ is a very dynamic social network; it has integrated hashtags, pictures, and videos. In here everything goes! It is a cool place that way. Use its graphical interface to post infographics for example.

Undermine the users

Google+ is not a deserted highway, but it might be considered a niche social network due to the similar characteristics of users. Mostly males, between 25 and 34, most of them Android users, and some of them are tech savvy (aka. Engineers and developers). See the infographics below, courtesy of PR Daily:

Who’s using Google+?

Think that Google+ is the same as Facebook and Twitter

Some are even questioning if Google+ is a social network. There is the discussion of it being a closed social network, compared to Facebook which is now an open social network. But the most relevant points that I’ve found come from an article from The Guardian: “Google+ isn’t a social network; it’s The Matrix”


I’m going to stop writing about social networks for a while, mainly because there are three events that might interest you during the following weeks:

  1. I will be hosting and attending an Indiegogo workshop on how to do crowdfunding – hence next week’s post will verse on that subject matter.
  2. The second part is supporting Traqme, a healthcare related startup, in their crowdfunding campaign; I’ll keep you updated on that.
  3. I’m hosting a Webinar on entrepreneurship on Wednesday morning.

More information on Google+ best practices:


Social Media Today




10 Twitter sins for CMO’s

There is a great challenge for brands and CMO’s while using Twitter. While it is a broad spread media, with more than 500 million users, but it is also a potentially passive media, where only 170 million participate constantly, according to TechCrunch. You should have this in mind when you plan your social media mix, this will be your cornerstone of your Twitter efforts.

With that in mind, let us look at what your sins are:

  1. Not have a strategy

Of course I was going to start with this one! A media outlet will not be effective if it is not part of a whole. Twitter is not just a sound box, some people even question if it is a social media. Nevertheless, if used properly, it can be fundamental to distribute your messages.


2. Not communicating you have a Twitter account

Having a Twitter account is not the same as using Twitter. If you do happen to have a corporate account, you need to let your customers or clients know that you are using the platform. Include calls to action to follow you.


3. Tweet non relevant content

You already promoted your account, now create value. This goes along with my last week’s post about creating a persona for your social media. If you post random Tweets you are not going to be followed. If you are followed and start posting garbage, you are going to lose your hard earned followers.


4. Tweeting more than 140 characters

There is a limit on Twitter – 140 characters. Respect it, obey it, live by it. Don’t try to fool your followers, we know what you are doing, and they are extra sensitive about brands and companies posting more than they should. Think of Twitter as a conversation starter while on a bar – you don’t want to come across as shy, but you shouldn’t use a cheesy pickup line either.


5. Not using hashtags or #using #excessive #hashtags

There was a time in which I hated hashtags (why do I kid myself, I still loath them), but by using them, you can help engage your users. Remember to think your hashtags through, before launching them. Several #fails were associated to a lack of strategic thinking of your custom hashtags.

Also, don’t overuse them – it’s not only annoying, but completely ridiculous. Cue to Justin Timberlake:

6. Not having control or a pattern of your tweets

This one is related to the third sin. You should know who is publishing, what, and which times of day. The same as in Facebook, you need to have a daily, weekly, and monthly breakdown of the major plot lines for your tweets. This will make your account to be consistent and, most important, it would allow you to think twice before using Twitter as a mere promotional platform, and force you into dialogue.


7. Not following other users

At parties, there is always the guy that brags about how many influential friends they have. He is annoying, everybody hides from him. Don’t be that guy! It’s common courtesy to follow back. I understand personal accounts don’t have this principle in mind, but as brands or public figures, we are on Twitter to listen and dialogue, not just speak.


8. Not using a Tweet Client

There are great tools out there for you to manage Twitter. My favorite has always been Hootsuite. Having a client allows you to have better control of your streams, followers, publications, and also gives you statistics and analysis on the engagement level of your tweets. Use this tool wisely – especially while programming your content.


9. Being a robot – program all of your tweets

Have you ever received one of those annoying calls where you clearly notice that the operator is a machine with the voice of a person? You hang up immediately? Why then do you like to schedule all of your tweets?

You are hiring a social media team or community manager to create content and generate engagement. Don’t just post without replying. Don’t leave Twitter unattended during the weekends – it is after 7pm on a Friday where Twitter crisis generate and everybody is skiing in Tahoe or at the wireless nature reserve = chaos.


10. Use Twitter as Facebook

Different platforms, different media, different users, different use from your customers – see? Everything is different. Just because it’s called a Social Media, it doesn’t mean you need to have the same content in all of them.twitter

This sin comes with a warning: You DON’T have to have a Twitter account. It’s not about who owns more social media, it’s about how effective your messages are. Use Twitter with caution, because it can generate you more trouble than rewards.


P.S. Twitter is a great platform for customer service, demands can be solved fast and you can use the search tools to improve your business.

Next week I’ll dig into Google+. Meanwhile, look at other tips for Twitter on the following links:

10 Facebook sins for CMO’s

So you decided to create a Facebook page to promote your business/product? Great! You just made your first mistake of your marketing campaign.

This is not necessarily true if you, as I suggest, plan ahead and come with a strategy that matches your objectives. But most of the “digital marketers” out there tend to sell prepackaged tactics that might look attractive, but are not effective.

Here are ten things you are doing wrong while managing your Facebook corporate page:

  1. Not establishing a talking voice or persona for your Facebook profile. In social media, consumers expect to have a closer relationship with their brand; you should have a clear voice and a defined demeanor while talking to them.The master has spoken!
  2. Not publishing enough posts, or badgering your users with constant updates. You don’t want your Facebook to be a TV Ad, but it shouldn’t be Twitter either. Try getting three to four updates everyday and track from there.

    Too much? Too many? Get an expert!

    Too much? Too little? 

  3. Not use pictures and videos. Posts with these kinds of media attract more attention, plus real people are sharing more and more images on the platform. Why shouldn’t you?

    Blows my mind

    Blows my mind

  4. Not use Facebook metrics. Are you not doing it? Really? They are making it even easier with their new dashboards. As a manager you should be getting one report in your desk at LEAST once a week – if not every day.



  5. Not using Facebook Ads – they will give you great returns if you have an adequate targeting and a clear idea on your objective with them. And here is a post that tells why Facebook Ads are Killing it.



  6. Not post on weekends or after hours – most of your users will be posting during that times, why shouldn’t your brand?

    Yes, we also use Facebook on weekends and after-hours

    Yes, we also use Facebook on weekends and after-hours

  7. Not having a publishing calendar. Much like magazines, Facebook and other social media, need direction and guidance. Define monthly topics with weekly themes and daily posts. Lay it down on a spreadsheet.

    So dissapointed


  8. Believing that Facebook is the correct channel to communicate with your audience. As I stated previously, this is not a pre-packaged thing – Facebook works as a tool, and you don’t want to hammer with a screwdriver – get the analogy?

    Anyone can create a FB page, how to use it - different story.

    Anyone can create a FB page, how to use it – different story.

  9. Relying only in likes to measure success. Just because someone liked your post or page, doesn’t mean they are reading your updates or converting to customers.

    Go back to your strategy - bigger picture!

    Go back to your strategy – bigger picture!

  10. Not having a strategy on what you want to achieve with your Facebook page. This is by far what bothers me the most. In order to maximize Facebook’s potential you need to be clear what are your objectives, where is your target audience and, bottom-line, how to reduce your CPA (Cost per acquisition) through social media.

    You should be sure where to go!

    You should be sure you are on target

Sometimes it’s just not worth it setting up a Facebook page; you’d be better off creating a Twitter account. But next week I’ll let you know why are your Twitter accounts not working.

Why should you do Twitter?

Why should you not do Twitter?

Contact me if you want help with your Social Media efforts. 

The fantasy of free media

There was a time in which you CEO’s and CMO’s used to tell their teams, let’s do social media, it’s cheap and effective! Wait, these are those times still. In my consulting I’ve come across several of these executives who are trying to cut Marketing expenses through the use of social media.

Are you saving money?

Are you saving money?

As digital marketers, we are to blame if this idea is still in place. We need to help understand our clients, bosses, and directors the enormous efforts required to create and maintain a social media campaign. Specially maintain. When do you think the “tweet nightmare” is going to explode? A Wednesday morning when your whole social media team is in the office? Of course not! It happens on a Friday night, where everyone is chilling at their place.

Of course it happened after hours!

Of course it happened after hours!

Don’t get me wrong, it’s an amazing experience being able to analyze and plan campaigns through digital channels, but some of your brands shouldn’t be on Facebook, or Twitter, or Pinterest, or any other social media. Your efforts could be better spent and your ROI will maximize through email marketing, which produce 27% leads in average, according to the Hubspot.

Email is effective!

Email could work better than social media if you have the correct strategy.

As a marketing consultant I don’t go for flashy, I’d rather be effective. I don’t go for reach, I’d rather have quality. This might not be what you as a CEO or CMO want to hear, but as a digital marketer is my job to tell you that your strategy is wrong (if you have any in place). My next posts will go over the ten sins of brands and companies while in social media. Next week we start with Facebook.

Read my previous posts!

Read my previous posts!